Privacy Policy

Hassad Al Omran (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the “Services”). Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our Services, and information from third-party sources.

1.1 Information You Provide to Us

• Account Information: Name, email address, phone number, company name, business address, and password when you create an account
• Order Information: Delivery address, billing information, product specifications, quantity requirements, and custom pallet dimensions
• Payment Information: Credit card details, billing address, and transaction history (processed securely through third-party payment processors)
• Communication Data: Messages, inquiries, feedback, and customer service correspondence
• Business Information: Company details, tax identification numbers, trade licenses, and industry type

1.2 Information Collected Automatically

• Device Information: IP address, device type, operating system, browser type, unique device identifiers, and mobile network information
• Usage Data: Pages viewed, features accessed, time spent on the app/website, search queries, and interaction with content
• Location Data: Approximate location based on IP address and precise location (with your permission) for delivery tracking and service availability
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience and analyze usage patterns

1.3 Information from Third Parties

• Business information from commercial databases and industry directories
• Authentication data from social media platforms (if you choose to sign in through third-party services)
• Payment verification information from financial institutions

2. How We Use Your Information

We use the collected information for various purposes to provide and improve our Services:

2.1 Service Delivery

• Process and fulfill your orders for wooden pallets and packaging solutions
• Arrange delivery and track shipments across Saudi Arabia
• Provide customer support and respond to inquiries
• Communicate order status, delivery updates, and service notifications

2.2 Account Management

• Create and manage your account
• Authenticate your identity and prevent fraud
• Maintain order history and preferences
• Process returns, refunds, and warranty claims

2.3 Business Operations

• Generate quotes and invoices
• Manage inventory and production schedules
• Analyze demand patterns and optimize our product offerings
• Conduct quality control and service improvements

2.4 Marketing and Communications

• Send promotional offers, product updates, and industry news (with your consent)
• Conduct customer satisfaction surveys
• Provide personalized product recommendations
• Inform you about new services and features

2.5 Analytics and Improvement

• Analyze usage patterns and user behavior
• Improve app/website functionality and user experience
• Develop new features and services
• Monitor and prevent technical issues

2.6 Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, unauthorized transactions, and security threats
• Enforce our Terms of Service and other agreements
• Respond to legal requests and prevent illegal activities

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

• Payment processors for secure transaction processing
• Delivery and logistics companies for order fulfillment
• Cloud hosting providers for data storage
• Customer support platforms
• Analytics and marketing service providers
• IT security and fraud prevention services

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

3.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect the rights, property, or safety of Hassad Al Omran, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues
• Enforce our Terms of Service and other policies

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Security

We implement robust security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
• Secure Storage: Personal data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal information on a need-to-know basis
• Payment Security: We comply with PCI DSS standards for payment card data
• Regular Audits: We conduct regular security assessments and updates
• Incident Response: We have procedures in place to respond to security breaches promptly

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information:

5.1 Access and Correction

You can access and update your account information at any time through the app/website settings or by contacting us.

5.2 Data Deletion

You may request deletion of your account and personal data. We will retain certain information as required by law or for legitimate business purposes (e.g., transaction records, legal compliance).

5.3 Marketing Communications

You can opt out of promotional emails by clicking the “unsubscribe” link in any marketing email or adjusting your communication preferences in your account settings.

5.4 Location Data

You can disable location tracking through your device settings. Note that this may limit certain app features like delivery tracking.

5.5 Cookies

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

5.6 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used format.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services and fulfill orders
• Maintain your account (until you request deletion)
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Conduct business operations and analytics

When information is no longer needed, we securely delete or anonymize it.

7. Children’s Privacy

Our Services are intended for business use and are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

8. International Data Transfers

Our Services primarily operate within Saudi Arabia. If your data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website and app
• Updating the “Last Updated” date at the top of this policy
• Sending you a notification through email or app notification (for significant changes)

Your continued use of our Services after the changes take effect constitutes acceptance of the revised policy.

11. Compliance with Saudi Arabian Laws

We comply with all applicable Saudi Arabian laws and regulations regarding data protection and privacy, including but not limited to:

• Saudi Arabia’s Personal Data Protection Law (PDPL)
• E-Commerce Law
• Anti-Cyber Crime Law
• Regulations issued by the National Cybersecurity Authority (NCA)

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

13. European Union Users (GDPR)

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. You also have the right to lodge a complaint with a supervisory authority.